C Global consultants have facilitated workshops on team performance for a number of organizations including United Nations, Citibank, IBM, AstraZeneca, Shire, FilmAid, and Synergos. We support teams in clarifying their unique purpose, framing a compelling vision, conducting a stakeholder analysis, setting clear goals, defining roles & responsibilities, setting group norms, and managing conflict. Drawing from a range of team performance models and high impact tools, we create customized cases and encourage participants to identify their own scenarios to explore during the sessions.
In this section we describe the specific process we use to create tailored teambuilding programs. This process is illustrated by the 6-box figure below. It begins with the initial contact between the team lead and the C Global consultant. All of our tailored team programs include a combination of learning elements, leverage data and leading edge assessment tools, and real time exploration of team dynamics.
Team Development Process
MEETING & INTRO
FACILITATION OF THE PROGRAM
TEAM FOLLOW UP
Meeting and Intro with the Team Leader
It is essential that the leader be actively involved in the preparation and implementation of any team building program. Our model of team learning emphasizes developing effective leadership and followership within the team and therefore begins with establishing a strong and supportive working alliance with the leader. Our goal for this Phase is to learn as much as we can about the leader’s specific concerns for his / her team and about his / her hopes for the future. We will also discuss with the leader options for data collection and design.
1. Learn the Leader’s analysis (strengths, challenges and hopes for the future) of his / her team.
2. Build a strong working alliance with the leader.
3. Share potential data collection and design options.
Data Collection and Assessment
An essential part of any team intervention involves the strategic use of data to help the team examine its own strengths, challenges and hopes for the future. The use of team data represents a highly effective way to generate energy for growth and change. We plan to collect data about each team in advance of the program through interviews (either in-person or by phone) and an online survey. The combination of well-organized qualitative and quantitative information about the team will set the stage for each team to address its specific challenges in the workshop. This grounding in the team’s current reality and hopes for the future will serve as a key driver for success. In addition, we may utilize an assessment tool at this phase to explore aspects of diversity, conflict or team dynamics in the session. Descriptions of our most commonly used assessment tools are provided in a separate section below.
1. Gather information about the team’s current state.
2. Generate energy for the program.
3. Create a template for the team to conduct their own analysis of the data.
Based upon the data collected and dialogue with the team leader, a tailored design is created to support the learning and growth of the team in their specific organizational context. The program will be highly interactive leveraging the knowledge / insights of the group. We make use of a diverse range of methodologies including the following:
• Brief presentations
• Small and large group dialogue
• Interactive activities
• Assessment tools – individual and group
• Interview and Survey data
• Case studies
• Group exercises
• Short lectures
• Video clips
• Action learning
The design process will be used to engage in dialogue with the leader and to prepare the team leader to support and even facilitate parts of the program.
1. Develop a shared design for the team addressing the major themes.
2. Create a mix of engaging learning and action planning modalities.
3. Prepare the leader for the session.
Facilitation of the Program (online, in-person, or blended learning approaches)
During the session through a combination of online and in-person (if possible) modalities, the team will learn relevant aspects of team effectiveness and apply those insights to their own work together. The overarching goal is to leverage leading edge insights into teamwork to support the work of the group in their specific organizational context. As part of the session we often develop core team building bocks like long–term goals, stakeholder analysis, purpose statement, roles and responsibilities, norms, team processes, and external communication strategies. Lastly, the team will reflect on and engage in high impact action planning using the data collected in advance of the session.
1. Greater cohesion in the team and enhanced potential to leverage diversity and manage conflict.
2. Concrete progress on any needed team building blocks as described above along with detailed action plans for the future.
3. Renewed sense of focus, purpose, and engagement for the team and the team leader.
After the session we summarize the main outputs in a brief report and have a meeting to support the leader around implementation of the action plans. This is the opportunity to assess the initial impact of the session and to gauge additional needs that may exist to move the team forward.
1. Reflection on the program.
2. Supporting the leader around implementation of action plans.
3. Discuss potential areas of follow-up.
We recommend when possible that the teams come back together in 3-6 months for a follow-up session either online or in person to reflect on progress made since the initial program. These sessions can include report outs on action plans, presentation of new learning content, and dialogue about new survey data regarding the team’s functioning if desired.
1. Team reflection on the program.
2. Support on follow up steps and discussion of progress to sustain engagement.
3. Introduction of new learning content.
C Global consultants have been trained personally by Dr. Ruth Wageman in the TDS, and can coach teams using the six factors. They also have been trained in other team coaching methodologies such as Team Advantage, which is detailed below.
Team Advantage Methodology
A strength of Team Advantage is its impact on employee engagement. Employees learn and have fun while delivering a concrete, meaningful achievement to the organization. Teams are often transformed by the experience and can later use what they learned to replicate the process on their own. In other words, an important outcome of this program is that it builds the capacity of managers to coach their own team towards high performance and also for teams to have a shared approach to teaming.